Normal Portal Terms of Service

Effective Date: 1 August 2026

These Terms of Service (the "Terms") govern your access to and use of the Normal Portal (the "Service"), operated by Normal Software, Inc., a Delaware corporation ("Normal", "we", "us").

These Terms cover the portal itself. Your right to use the Normal Framework software is granted separately — under the Trial Terms during a free trial, or under the Normal Framework Core License Terms once you purchase a licence. Our handling of your data is described in the Privacy Policy. Together these make up your agreement with us.

1. Acceptance of Terms

a. By clicking "I Agree," "Accept," or a similar button, or by accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

b. You confirm that you are at least 18 years old and that you will comply with these Terms and all applicable laws.

c. If you are accepting these Terms on behalf of an entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

d. We retain a record of your acceptance as described in Section 12.

2. Changes to these Terms

We may modify these Terms. We will give notice of material changes through the Service or by email at least 30 days before they take effect, and will ask you to accept the revised Terms where the change is material. Every version remains available at its own permanent link so you can see exactly what changed.

Continued use of the Service after a non-material change takes effect constitutes acceptance of it.

3. Accounts

a. Registration. You need an account to use most features. You are responsible for the accuracy of your registration information and for keeping it current.

b. Credentials. You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. Tell us promptly at support@normal.dev if you suspect unauthorised access.

c. Organisations. Accounts may belong to an organisation. If you access the Service through an organisation, the organisation's administrators may control your access, view your usage, and act on your account.

4. Acceptable use

You agree not to use the Service for any unlawful, harmful, or unauthorised purpose, including:

• Spamming, phishing, or distributing malware
• Violating intellectual property rights
• Attempting to disrupt, degrade, or gain unauthorised access to the Service or its infrastructure, or to any other user's data
• Probing or scanning the Service for vulnerabilities other than under a security research programme we have agreed to in writing
• Circumventing usage limits, licensing controls, or access restrictions
• Reselling or providing the Service to third parties as a service bureau, except as expressly permitted in writing

We may investigate suspected violations and suspend access where we reasonably believe it is necessary to protect the Service or other users.

5. Our intellectual property

The Service — including its text, graphics, logos, interfaces, and software — is owned by Normal or its licensors and is protected by intellectual property laws. Except as expressly permitted, you may not reproduce, distribute, or modify any part of the Service.

6. Your content and your data

a. You own your data. Normal does not claim ownership of the building data, telemetry, configuration, equipment models, documents, or other content you supply to or generate using the Service ("Your Content").

b. The licence you give us is limited to running the Service. You grant Normal a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Your Content solely to the extent necessary to provide, secure, support, and improve the Service for you, and to comply with law. This licence ends when you delete Your Content or close your account, except for backup copies purged on the schedule in the Privacy Policy and copies we must retain by law.

c. We do not use Your Content for anything else. We do not sell it, share it with advertisers, or use it to train machine learning models for other customers or for our own product development without your separate, explicit consent.

d. Your responsibility. You represent that you have the rights necessary to supply Your Content and that it does not infringe any third-party rights or violate any law.

e. Feedback. If you send us suggestions or feedback about the Service, we may use them without restriction or payment to you.

7. Third-party services

The Service integrates with third-party systems, including building automation equipment, identity providers, and payment processors. We are not responsible for third-party services, and your use of them is governed by their own terms.

8. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. We may suspend the Service for maintenance, and will give advance notice of planned maintenance where practicable. Service level commitments, if any, are set out in your licence agreement or Order Form, not in these Terms.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORMAL MAKES NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, AND MAKES NO WARRANTY AS TO THE SERVICE'S OPERATION, AVAILABILITY, ACCURACY, OR SUITABILITY FOR YOUR NEEDS.

Nothing in this Section limits any express warranty given in a separate licence agreement or Order Form.

10. Limitation of liability

a. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORMAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, INCLUDING DATA LOSS, SERVICE INTERRUPTION, OR UNAUTHORISED ACCESS TO YOUR ACCOUNT.

b. NORMAL'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS (US$100).

c. These limitations apply notwithstanding any failure of essential purpose of any limited remedy, and do not exclude liability that cannot be excluded under applicable law.

11. Termination

a. You may stop using the Service and close your account at any time.

b. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. Except where the breach is serious or we are legally required to act immediately, we will give notice and a 30-day opportunity to cure.

c. Before terminating for convenience rather than for breach, we will give you at least 30 days' notice and a reasonable opportunity to export Your Content.

d. On termination, your right to use the Service ends. Sections 5, 6(a), 6(c), 6(d), 9, 10, 12, and 13 survive.

12. Record of acceptance

By accepting these Terms you consent to our retaining a record of your acceptance for compliance purposes. That record includes the document identifier and version, a cryptographic hash of the exact text you accepted, your user and organisation identifiers, the date and time of acceptance, and the IP address and browser user agent from which acceptance was submitted.

13. General

a. Governing law and venue. These Terms are governed by the laws of the State of Delaware, without reference to its conflicts of laws principles. Disputes arising out of or relating to these Terms are subject to the exclusive jurisdiction and venue of the state courts located in Delaware, or, where there is exclusive federal jurisdiction, the United States District Court for the District of Delaware.

b. Entire agreement. These Terms, together with the Privacy Policy and your applicable licence agreement, are the entire agreement between us with respect to the Service.

c. Order of precedence. If there is a conflict, a signed agreement or Order Form controls over these Terms, and these Terms control over any other material we publish.

d. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of substantially all of our assets.

e. Severability and waiver. If a provision is held unenforceable, it will be reformed only so far as necessary to make it enforceable, and the rest remains in effect. Not enforcing a provision is not a waiver of it.

f. Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, except for payment obligations.

14. Contact

Normal Software, Inc. PO Box 261 Leetsdale, PA 15056 support@normal.dev